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Applies to one full-priced garment only

Returns & Exchanges

Please first notify us of your return/exchange by emailing 
designemporiumnz@gmail.com
Include your order number and which item(s) you would like to return/exchange.

RETURNS/REFUNDS

DE will provide you with a full refund on full-priced items, or the price that you paid if discounted using the subscription offer, where:

  • the items are in original saleable condition with all tags attached
  • the items have not been worn, damaged or washed
  • the items are faulty (unless caused by you)
  • you notify us about the return within 24 hours of receiving the order
  • when notifying us of your return on 
    designemporiumnz@gmail.com 
    Include your order number and which item(s) you would like to return
  • we do not accept returns on sale goods, unless stated in a promotion
  • return shipping is at your own cost.
  • returns must be made within 48 hours upon receipt of the goods. 
  • shipping must be via tracked courier to ensure safe and documented delivery, or the loss of the parcel is at your own cost. Please provide tracking details within 48 hours
  • once we have received your return we will notify you by email and process your refund within 1 business day. Allow 2-3 business days for your refund to show in your account

EXCHANGES
we will provide you with one free exchange on full-priced items, if you have not used the subscriber discount  :

  • return shipping for exchanges is at your own cost. We will not charge you again to send the replacement unless you have used the subscriber discount, one time only.
  • the items are in original saleable condition with their original packaging and all tags attached
  • the items have not been worn, damaged or washed
  • the items are faulty (unless caused by you)
  • you notify us about the exchange within 48 hours of receiving the order
  • when notifying us of your exchange on 
    designemporiumnz@gmail.com 
    Include your order number and which item(s) you would like to exchange
  • we will advise if the item to be exchanged is available when we get your email, as some styles are limited
  • we do not accept exchanges on sale goods, unless stated in a promotion
Reminder:Return shipping must be via Tracked Courier to ensure safe and documented delivery, or the loss of the parcel is at your own cost