Returns & Exchanges

RETURNS/EXCHANGES & REFUNDS

Please notify us of your return or exchange on designemporiumnz@gmail.com 

Include your order number and which item(s) you would like to return and a returns label will be emailed to you once notified of your return

DE will provide you with a full refund on full-priced items, or the price that you paid if discounted using the subscription offer, where:

• the items are in original saleable condition with all tags attached
• the items have not been worn, damaged or washed
• the items are faulty (unless caused by you)
• returns & exchanges must be made within 48 hours upon receipt of the goods, as we are a small business with low inventory 
• we do not accept returns on sale goods, unless stated in a promotion
• refunds will be processed within 1 business day. Allow 2-3 business days for your refund to show in your account
• Returns are at your own cost 
• Exchanges are FREE